We ask that if possible, all visitors prebook online for their visit. We do take bookings on the door, however this will be more expensive than a prebooked ticket, and if at capacity, you may be turned away from the door.
If you are a season pass holder, we ask that you book online during weekends and school holidays, but you are able to just turn up on term time weekdays.

Tickets can be transferred for an administration fee*. Please create an account at the time of booking, which allows you to alter your own booking for a fee of £2 per ticket (maximum of £10 per booking). If an account has not been made, please email [email protected] with your reference number and we will create an account for you which will send you a link to enable your account and alter your booking. ALL transfers must be done at least 3 hours before your booking, to allow us to re-release the tickets. Tickets with discount codes/offers cannot be changed or a balance may have to paid. To access your account, please follow the link to Login.

If possible, we ask that all tickets are booked online. You can book your slot via the tickets page, and select ‘Day Pass Gift Voucher Redeem’ for however many people your gift voucher covers. You will be required to enter your gift voucher number or your barcode (on the free entry vouchers) upon booking, and you MUST bring in your voucher to hand in upon arrival. Free entry will not be accepted without handing in your voucher. Terms stated on your voucher, and standard entry terms and conditions apply.

Time slots are allocated to avoid congestion on our busier days. If you're running a bit later than you booked on for due to traffic etc, feel free to give us a call and the team will sort this out with you.

OPEN: All areas are currently open. Some areas may only be open at set times (as stated on the itinerary upon entry). - Due to the recent weather, the Dinosaur Field is currently very muddy, wellies are advised.

We have a daily itinerary, which is available for you to see upon entry. This may include animal encounters, the dino train and various other activities. Please note: all activities run for set times only and we cannot guarantee the operation of these activities on the day of your visit. We recommend taking a photo of the itinerary on entry, so that you are aware of the times and locations and don’t miss out!

Yes, our Jungle Mayhem Soft Play area is open as normal to the public.

You are welcome to stay at the park up until closure from the time of your allocated arrival timeslot. Please check our opening hours.

Hot and cold food and drinks can be purchased from our Café (entrance is through the Jungle Mayhem play area). All food is in takeaway containers for the option to eat in or takeaway.

Yes, visitors are more than welcome to bring picnics to enjoy during their visit. We do have plenty of outdoor picnic benches and grass spaces to use as well as a selection of small indoor area with tables and chairs (located in the Wild Fun Barn & the Indoor Beach).

Our main pathway has recently been tarmacked which makes accesibility a lot easier for wheelchairs, pushchairs or even just walking. Our other pathways (such as the Wild Meadow) vary with different substrates, such as bark and gravel and therefore, unfortunately may not be suitable for wheelchair users due to the loose and uneven surfaces. We do have disabled toilet facilities on site.

You are welcome to bring your own football and sandpit toys for use at our sandpits and in the Wild Meadow.

We apologise if it takes us a little longer than usual to answer enquiries. You can find lots of information about the park on our website. For anything else, please email [email protected] and we will get back to you as soon as possible.

We have now resumed birthday party bookings. For all details on parties, please visit the party page. If you wish to check availability and make a booking, please give us a call on 01386 833083.

Please visit our experience page for more details on what we have to offer. Vouchers (valid for 12months) can be purchased if you don’t yet have a date in mind. If you wish to check availability or make a purchase, please visit our ticketing page: Animal Experiences – All Things Wild

Unfortunately, we do not allow dogs onsite - This includes dogs being left in cars in our car park.

We do allow assistance dogs onsite, however we recomend contacting the team beforehand via email/telephone so that we can ensure your visit remains as smooth as possible.

Unfortunately, we do not have a constant Blue Light discount active. However, we do release a number of events each year that are paired with FREE entry for Blue Light Card Holders, alongside full-paying visitors.